Store policies

Returns

Returns
Alder Creek Kayak & Canoe is happy to return your new unused item within 90 days of your purchase. Please call (888)-285-0464 or email onlinesales@aldercreek.com for a return authorization #. Customers are responsible for shipping costs of the return.  Please send all returns to:

Alder Creek Kayak & Canoe
200 NE Tomahawk Isl Dr
Portland, OR 97217

 (888) 285-0464

Exchanges
Alder Creek Kayak & Canoe is happy to exchange your new unused item within 90 days of your purchase. Please call (888)-285-0464 or email onlinesales@aldercreek.com for a return authorization #. Customers are responsible for shipping costs of the return. If the product is a kayak, paddle or other oversized item there may be shipping costs associated with re-shipping the item(s).

Warranties
Alder Creek Kayak & Canoe will work with you and the manufacturer to create a successful resolution to the warranty issue. Please call (888)-285-0464 or email onlinesales@aldercreek.com to start the process.

Shipping damage
Please inspect your boat or package before signing for it. Once you have signed for a package you assume responsibility for the condition of it and the shipper will not honor a claim. Contact us immediately, do not sign for boats or packages that are damaged!!! Please call 888-285-0464 or email onlinesales@aldercreek.com

Fulfillment Errors
We'll make it right if we screw up. Please call 888-285-0464 or email onlinesales@aldercreek.com

Used gear
All used and consignment items are sold "as is" without a warranty.  We are happy to help you make sure that the used item you're considering is right for you, feel free to give us a call at (888)-285-0464 or email onlinesales@aldercreek.com with questions.

 

Shipping

Shipping Information

Alder Creek Kayak & Canoe ships most orders over $50 free of charge (ground UPS) on shipments to the lower 48 United States. Questions? Call us at (888)-285-0464 between 10 am and 6 pm Pacific Time.

However, there are exceptions to this rule:

  • Kayaks under 14' in length (except new whitewater kayaks) incur a $99.00 packaging charge canoes. Tandem kayaks incur a $249.00 packaging charge. Single kayaks over 14' in length incur a $199.00 packaging charge. Jackson whitewater kayaks incur a $69.00 packaging charge. We add this fee so that you can be confident that the boat will arrive in one piece. We only ship boats to the lower 48 United States to a business address or shipping terminal. We ship most New whitewater kayaks free of charge using UPS Ground Service. In some cases a packaging/shipping charge is assessed. If shipping costs are substantially more or less than what you were originally charged, we may contact you to augment shipping charges.
  • Canada - We use UPS Ground - There will likely be duty and brokerage fees.
  • International (except Canada) shipping may incur duty, brokerage and UPS fees. We will contact you with shipping options and costs. We are not responsible for duty or brokerage fees.
  • Alaska and Hawaii - We will contact you with shipping options and costs.
  • Expedited shipping - We can and will ship next day or 2 day for accessories. Next Day and 2nd day are available for an additional fee. Call for a quote.

Tax

No sales tax!!!!!

Privacy

Alder Creek Kayak & Canoe will not share your information with anyone; everything we do ask for allows us to provide the best customer service possible.  If you have any questions or concerns about your privacy, please call us at (888) 285-0464 or email onlinesales@aldercreek.com